We prepare each Shieldhouse Fine Jewelry order with care. Delivery availability and shipping charges are shown at checkout for eligible destinations.
Preparation and delivery
Order preparation is separate from carrier transit time. Some pieces are made to order and need additional production time. The applicable estimated preparation timeframe will be shown with the item or communicated to you, as appropriate. Carrier transit begins after dispatch; any delivery estimate is an estimate, not a guarantee. We will send a shipping confirmation and tracking information when available.
Domestic and international shipping
We offer delivery to destinations available at checkout. For high-value orders, we arrange appropriate tracked and/or insured delivery services. A signature may be required on delivery. Please provide a complete and accurate delivery address and contact details, and contact us promptly if you notice an error. An incomplete or incorrect address may cause delay or additional costs.
Customs and destination charges
International shipments may be subject to customs processing and delays outside our direct control. Depending on the destination, applicable law and shipping terms, import VAT, customs duties, brokerage or clearance fees and other destination-country charges may apply. Where such charges have not already been collected by Shieldhouse Fine Jewelry at checkout or included under the applicable shipping terms, they may be payable by the recipient. The treatment varies by destination; review the charges and terms presented at checkout and contact us before ordering if you need clarification.
Delivery concerns
If a parcel appears visibly damaged, please record the condition, keep the packaging and contact us promptly. If tracking indicates a delivery problem, a shipment appears lost, or the parcel or contents arrive damaged, contact us promptly at mariia@shieldhouse-fine-jewelry.com with your order number and relevant details so we can investigate with the carrier and advise the next steps. Carrier delays do not automatically entitle an order to a refund; any applicable legal rights remain unaffected.